Lead Business Analyst · Rapid7
ICP redefinition that moved ARR
- Problem
- Targeting needed a stronger evidence-backed Ideal Customer Profile across multiple segments.
- Approach
- Combined CRM/ERP data, third-party firmographics, and qualitative signals from marketing, sales, product, and CS; defined segmentation and outreach guidance.
- Outcome
- Retargeting and outreach campaigns produced $5.5M+ net-new ARR improvement.
Cross-functional facilitation · Executive recommendation · Translating qualitative signal into structure